FREE SHIPMENT NL ABOVE €20 - ORDERED BEFORE 13:00, DELIVERED TOMORROW

Button Right - Frequently Asked Questions

Ok, the fact that you are here is not a good sign... you either have a real reason for being here (in which case please use the chat function or pop us an email if you can't find what you're looking for), or you obviously have nothing better to do (in which case you might just pop us an email and we'll find you something to do...)
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When does my order arrive?

Orders before 13:00 hr. are shipped the same day! We send orders to our distribution center at 13:00 hr. CET on working days (Monday-Friday). Orders are shipped the same day. So if you're also in the Netherlands, and you shop before 13:00 hr, the package with arrive the next day (Tuesday-Saturday). Shipping abroad? That can take a bit longer, really depends on the country and continent you're located. Send us a message when in doubt!

What is your return policy?

Free return from the Netherlands within 365 days! Of course we hope you like our products. But if you don't, please send us an e-mail at retour@buttonright.com. We will email you a return label, and will use your feedback to improve our products. You can of course return (part of) your order from abroad, but in that case we don't provide you with a return label and you pay for the shipping costs yourself NOTE: No free returns for item purchased via a different channel than our website, buttonright.com

How much do I pay for shipment?

To the Netherlands:

  • Free for orders above €20,-
  • For orders below €20,- you pay €4.25 shipment fee

Abroad:

  • Free for orders above €50,-
  • For orders between €20,- and €50,- you pay €7.50 shipment fee
  • For orders below €20,- you pay €11.95 shipment fee

What are the payment options?

Security and reliability are extremely important when ordering on a webshop. Both for you and for us. That is why we offer our payments through our partner Mollie, which are working every day to keep their website secure

We offer a wide range of payments method: 

  • iDeal: Our preferred option - cheap & quick. We offer this option for free because it is so cheap and reliable. 
  • Creditcards: We accept all major credit cards. Because we are charged a high percentage fee, we occur a higher cost and ask 1.95 per transaction. 
  • Paypal: Payment through paypal system. Because we are charged a high percentage fee, we occur a higher cost and ask 1.95 per transaction. 
  • Belfius: Fixed fee system. We offer this option for free. 
  • Sofort: Because we are charged a small percentage fee, we occur a higher cost and ask 0.90 per transaction. 
  • Bancontact: Because we are charged a small percentage fee, we occur a higher cost and ask 0.90 per transaction.